Privacy policy

Last updated: September 25, 2026

Introduction

Rosella ("we", "us") respects your privacy. This policy explains what personal information we collect when you visit shop-rosella.com or place an order, how we use it, who we share it with, and the choices you have.

Information we collect

  • Contact details: name, email address, shipping and billing address, phone number.
  • Order and payment details: the items you buy, payment method and billing address. Card numbers are processed by our payment providers and are never stored by us.
  • Account details: login email and password if you create an account.
  • Technical data: IP address, browser and device information, pages viewed, and cookie identifiers.
  • Communications: messages you send us, reviews you submit, and your marketing preferences.

How we use it

  • To process, ship and support your orders.
  • To take payment and prevent fraud.
  • To answer your questions and handle returns.
  • To run, secure and improve our website.
  • To send you marketing emails if you signed up. You can unsubscribe at any time using the link in every email.
  • To meet our legal and tax obligations.

Who we share it with

We only share personal information with service providers that help us run the store, and only as far as needed for that purpose:

  • Shopify, which hosts our store and processes checkout.
  • Payment providers such as Shopify Payments, Apple Pay, Google Pay and PayPal.
  • Carriers such as USPS, to deliver your order.
  • Email and analytics tools that help us communicate with you and understand how the site is used.
  • Authorities, where the law requires it or to protect our rights.

We do not sell your personal information.

Cookies

Our site uses cookies and similar technologies to keep your cart working, remember your preferences, measure site performance and show relevant advertising. You can manage cookies in your browser settings. Blocking some cookies may affect how the site works.

Your rights and choices

Depending on where you live, including under the California Consumer Privacy Act, you may have the right to:

  • Know what personal information we hold about you and request a copy.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Opt out of marketing emails at any time.
  • Not be discriminated against for exercising these rights.

To exercise any of these rights, email info@shop-rosella.com. We will respond within the time required by law.

Data retention

We keep your information only as long as needed for the purposes above, for example to keep records of your orders for tax and accounting purposes, unless a longer period is required or permitted by law.

Security

We use appropriate technical and organizational measures, including encryption in transit, secure storage and access controls, to protect your information against loss, misuse and unauthorized access.

Children

Our store is not directed at children under 13 and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, with the date of the last update at the top.

Contact

Rosella, 160 Robinson Road, #14-04 Singapore Business Federation Center, 068914 Singapore. Email: info@shop-rosella.com.