Terms of service
Last updated: September 25, 2026
1. Overview
This website is operated by Rosella. By visiting our site or purchasing something from us, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use the site.
2. Who we are
Rosella
160 Robinson Road, #14-04 Singapore Business Federation Center, 068914 Singapore
Email: info@shop-rosella.com
Phone: +31 6 47160358
3. Using our store
You must be at least 18 years old, or the age of majority where you live, to buy from us. You agree to provide accurate, complete and current information when you order, and to keep your account details secure. You may not use our products or site for any unlawful purpose.
4. Products, prices and availability
We do our best to display our products and their colors accurately, but we cannot guarantee that your screen shows them exactly. Prices are shown in US dollars and may change without notice. We may limit quantities, discontinue products, or refuse an order at our discretion, for example when we suspect fraud. If we cancel an order after payment, you receive a full refund.
5. Orders and payment
An order is accepted when we send the order confirmation email. Payment is taken at checkout through our payment providers. You agree to provide current and complete billing information. We may contact you to verify an order before shipping it.
6. Shipping and delivery
Orders ship by USPS to addresses in the United States. Processing and delivery times are estimates and are described in our Shipping Policy. Risk of loss passes to you when the carrier delivers the parcel to your address.
7. Returns and refunds
You may return unused items in their original packaging within 30 days of delivery. Return shipping is paid by the customer unless the item is defective or incorrect. Full details, including how refunds are processed, are in our Refund Policy.
8. Accuracy of information
Content on this site is provided for general information. We try to keep it accurate and up to date, but it may occasionally contain errors, inaccuracies or omissions, including in product descriptions, pricing and availability. We reserve the right to correct errors and to update or cancel orders affected by them.
9. Reviews and user content
If you submit a review, photo or other content, you grant us a non-exclusive, royalty-free right to use, edit and display it in connection with our store. You confirm the content is yours, is accurate, and does not violate anyone's rights. We may remove content we consider unlawful, offensive or misleading.
10. Intellectual property
The Rosella name, logo, photography and site content are our property or used with permission and may not be copied or used without our written consent.
11. Third-party links and tools
Our site may include links to third-party websites or tools that we do not control. We are not responsible for their content or practices, and your use of them is at your own risk.
12. Disclaimer and limitation of liability
Our site and products are provided "as is" and "as available". To the fullest extent permitted by law, Rosella is not liable for indirect, incidental or consequential damages arising from your use of the site or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under applicable consumer protection law.
13. Indemnification
You agree to indemnify Rosella and its team against claims arising from your breach of these terms or your violation of any law or third-party right.
14. Changes to these terms
We may update these Terms of Service at any time by posting the new version on this page. Your continued use of the site after a change means you accept the updated terms.
15. Governing law
These terms are governed by the laws of the jurisdiction in which Rosella is established, without prejudice to mandatory consumer protection rules that apply where you live.
16. Contact
Questions about these terms? Email info@shop-rosella.com.