Shipping policy
Last updated: September 25, 2026
Where we ship
We currently ship to addresses in the United States. Shipping is free on every order, with no minimum.
Processing time
Orders placed before 5:00 PM (Eastern) are processed within 1 to 3 business days. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time and carrier
Orders are delivered by USPS. Estimated delivery is 5 to 7 business days after your order ships. This is an estimate; delivery can take longer during peak periods or because of carrier delays outside our control.
| Destination | Delivery estimate | Shipping cost |
|---|---|---|
| United States | 5 to 7 business days | Free |
Tracking
As soon as your order ships you receive an email with a tracking link, so you can follow the parcel and see when to expect it. Tracking information can take up to 24 hours to become active.
Damaged or missing items
Please check your order within 24 hours of delivery. If anything arrived damaged or is missing, email us at info@shop-rosella.com with your order number and a photo, and we will make it right.
Returns
Not happy with your order? Contact us within 30 days of delivery at info@shop-rosella.com for return instructions. Return shipping is paid by the customer unless the item is defective. Full details are in our Refund Policy.
Questions
Email info@shop-rosella.com. We reply within 3 business days.